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1) With regard to no response after being paired, make sure your Morph is up to date (0.11 at moment), which was a problem in earlier versions.
2) When pairing the device again, make sure the blue light is on before pressing the button twice to re-enter pairing mode.All the LEDs on the Morph should flash and it should restart the Morph, with the blue LED coming on after a few seconds.
3) The Morph stays in pairing mode for about 2 minutes. If you need to enter pairing mode again, just press the button twice to restart the two minutes of pairing.
4) If the Morph does not appear on Windows, try clicking out of the Bluetooth window and back in. Sometimes Windows does not refresh the list of available devices.
5) Make sure no other device is paired and attempting to connect to the Morph.
I hope this helps and please let us know if you have any other issues.