No way to Firmware update sensel servers disconnected

Technical Support
1

Hey Crew,

I managed to pick up a sensel morph pretty cheap, i understand this product has been very discontinued and it seems even there support pages are starting to have bad links.

I manged to get the latest senselapp around the forums, the issue now is that i cannot load the firmware as it can no longer connect to sensel update servers.

i have a feeling i have just purchased a nice paper weight, the current firmware version its installed is 0.7.79, if somebody may by some happen chance have that version of senselapp i would love to get it to see atleast some use out of this thing!

2

Hi, I’ve been working on this problem too. I have a Morph I bought years ago but since I cannot update the firmware, I can’t load any new layouts as you’re experiencing. I’ve also thought that it might be possible if an earlier version of the software could be found, from the same timeframe as the firmware on the device? I also know that the arduino community can make more detailed connections to the device (I have an adapter to do that which came with the Morph) but that is something I haven’t really looked into yet. Anyone who knows anything I would love to hear about it as well!!!

3

I would suggest try mailing support@sensel.com

This is kind of tragic.

I have suggested that they put all the apps and FW on their github page.

4

I tried reaching out to their current website. It’s frustrating because they have not gone out of business, and even still use the same company name, but they have been acquired by another company and don’t seem to feel responsible for legacy products. It would be one thing if they didn’t exist as a company anymore, but that isn’t the case.

5

Yea have reached out to support,

got a message back saying someone would look into it.

so maybe an ever so slight modicum of hope.
I intend to keep hassling until a firm answer, i just hate seeing things with a potential use and life like this end up in landfill.

2 Likes
6

To update, strangely looks like sensel support email has been taken down aswell with the person i was corresponding with. Could be a coincidence, but looks like some of there emails are still active :person_facepalming: