I just got a new (high-end MSI Win10) laptop for use with the Space Palette Pro, and I’m having problems getting 4 Morphs to be recognized when using an external powered hub. If I plug the 4 Morphs into separate USB ports on the laptop, they all work fine (simultaneously). The same 4 Morphs and the same hub work fine on another laptop. I’ve been using 4 Morphs through hubs for over a year on a variety of machines with no problem. I’ve tried 3 different hubs now, and all 3 work fine on an older laptop, but when I use any of the hubs on this new laptop, I get all sorts of “Timeout on read!” errors, randomly. After getting this timeout, other errors (e.g. “Failed to receive ack from sensor” and “Error reading frame data”) occur, but I suspect the problem is really just the initial timeout.
To review - the Morphs and all hubs work fine on an older laptop, but using any hub fails with random timeouts on the new laptop. Plugging all 4 Morphs into separate ports on the new laptop works fine - it’s only the combination of the new laptop and a hub that triggers timeouts.
How long is the timeout, when initially opening a Morph? I wonder if the timeout is set just a little too low, and that this new combination (MSI laptop + any hub) is exceeding the timeout.
Can the timeout be changed?