Morph app not detecting morph

New user here, I installed the app but I can’t seem to see my morph on the left panel. After a few attempted installations, where it did show up, but with firmware version 0.00, it’s now not showing up at all.
Also the Visualizer doesn’t seem to show either. The ‘Visualizer’ menu panel is dark grey and cannot be clicked.
If I open Bitwig (for which the correct scripts have been downloaded and installed) or Logic, the controller does show up but there doesn’t seem to be any MPE control at all. I might add I only have the production layout at the moment.
Any help much appreciated,

Thanks

Dov

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