Bluetooth Progress: 27%

Technical Support
1

I can not update my Firmware with App 0.10.9. The Current Firmware is 0.7.79.
The update work only to 27% (Bluetooth), then nothing happens.
I tried this on different computers (Windows 10, MAC OS X).

2

Thank you for reaching out. After reviewing, we have decided to pull the BLE update while we look into the problem and release it at a later date. Please download the new version of the SenselApp from sensel.com/start (currently 0.10.10) and it will allow you to update to the latest firmware. Thank you for your patience.

3

Update is installed. In the new app, i miss the option “without overlay”?
Wanted to use this as a touchpad for win10.
When will it overlay again in you shop?

Thank you for the support!

4

Hello, the “No Overlay” option should be available in version 10.10. Perhaps there was an issue with the version downloaded. I have just re-uploaded the installer to sensel.com/start, refreshed our site cache, and tested to confirm the new version.

Could you try:

  1. Uninstalling SenselApp using the Add/Remove Programs
  2. Go to sensel.com/start and download a fresh copy of the installer (you can also directly download from http://sensel.com/release/new/SenselApp0.10.10.exe).
  3. Install this version

Please let me know if you continue to have issues. Thank you for your patience.

5

Hello Alex,

“No Overlay” option is visible :slight_smile:

Thank you!