I’m sorry you’re experiencing these issues. This certainly should not be the case.
If you’re using a PC, in addition to downloading Microsoft MIDIBerry. According to this helpful article, you may also need loop midi to set up a virtual MIDI port.
If you’ve already taken these steps, we’d recommend closing all other MIDI programs (like Bitwig and Ableton Live) and then reopening the SenselApp. Then, follow these steps to resend your map again.
By the way, I hope it does not come to this since your issues sound solvable, but if you bought the Morph from our store and are unsatisfied we do have a return policy. Just email firstname.lastname@example.org if you want to go in that direction.