Morph randomly unresponsive

Technical Support
1

Hi folks,

Wondering if you can help me with some odd behavior on my morph. When connected via USB the power led will come on white, then a second or so later the whole LED strip lights up then both fade out. The morph will then work for a few seconds or minutes, and then the LED patterns repeat. When the LED patterns repeat the midi connection is lost and the device is unresponsive. I’ve tried 3 different USB cables so I don’t think that’s it. I’m using OSX 10.11.6 and Max8.

Thanks for any advice you can offer.

2

Does this happen in bluetooth mode? I wonder if it is a problem with the USB connector on the Morph itself?

3

also - have you tried different USB ports on the computer? Want to rule that out too.

4

What’s the battery level of the Morph when you’ve had that happen?

5

Your Morph will die soon. I have experienced the same problem and I had to throw it away as I could not claim for warrenty. Did you accidentally drop it anyhow?. I have dropped it couple of times and after that this problem occurred and as I have dropped it I could not claim for a replacement. I have one thing to say, if dropping it couple of times make it like this then I have no other option as I will drop it again and again. Or maybe I am wrong, maybe there was a built in problem which showed up after sometimes.

6

Hi Galen, if the battery level is low does it make it unresponsive?.