Hey Andy, sorry for your frustration.
What are you seeing when you try to connect via USB? If the App isn’t detecting the Morph, please try the steps below.
- Quit any DAW or MIDI software and restart the SenselApp
- Make sure you are plugged into a USB port or powered USB hub. We have noticed some errors with some USB-C hubs and are looking into the issue further.
- Leave the Morph plugged in, hold down the button for 8 seconds, and then press the button again. All the lights on the Morph should flash. If they do not, let us know.
- If the Morph is recognized, you should see it on the top left in the menu bar listed as “Morph-XXXX”.
If that gets working, can you please confirm if your firmware is up to date? That might impact the bluetooth issue.
I’m also wondering if you have connected it to any other device via bluetooth? It can help to delete the device from your Bluetooth menu on your computer then, on the Morph, power it up and wait for the blue light. Then, double click on the power button to clear its bluetooth history. When it turns blue, try again.